Returns Policy

At Dry Eye Clinic, we are committed to providing high-quality products to support eye health and comfort. Please read our Refunds and Returns Policy carefully before making a purchase.

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Change of Mind Returns

Due to the nature of our products and for hygiene and safety reasons, we do not accept returns or provide refunds for:

  • Opened products

  • Used products

  • Products with damaged or broken seals

  • Products that have been partially consumed or applied

Please choose carefully, as we are unable to resell opened or used products.

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Allergic Reactions and Sensitivities

Individual responses to products can vary. While we carefully select products from reputable manufacturers, Dry Eye Clinic cannot guarantee that a product will be suitable for every individual or that no adverse reaction will occur.

Before purchasing and using any product, we strongly recommend that customers:

  • Carefully read the full ingredient list

  • Review any warnings or usage instructions provided by the manufacturer

  • Consult their healthcare professional if they have known allergies, sensitivities, medical conditions, or concerns about suitability

Refunds or exchanges will not be provided for products that have been opened or used due to allergic reactions, sensitivities, intolerance, or dissatisfaction with product performance.

Damaged, Faulty or Incorrect Products

If you receive a product that is:

  • Damaged in transit

  • Faulty

  • Defective

  • Incorrectly supplied

Please contact us within 7 days of receiving your order by emailing with:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

We will assess the issue and, where appropriate, arrange a replacement, refund, or other remedy in accordance with Australian Consumer Law.

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Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

If a product has a major failure, is not of acceptable quality, is not fit for its intended purpose, or does not match its description, you may be entitled to a repair, replacement, or refund as provided under Australian Consumer Law.

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Return Shipping

Where a return is approved, customers may be responsible for return shipping costs unless the product is faulty, damaged, or incorrectly supplied.

Contact Us

For any questions regarding returns, refunds, or product suitability, please contact:

Dry Eye Clinic
Email: belinda@eyesatoptometry.com.au
Website: www.dryeyeclinic.com.au